Fast, Creative & Secure Tech Support for Creative Agencies
At ESHAN IT, we know the travel and tourism industry never sleeps. Bookings can happen anytime, clients expect instant communication, and even the smallest system glitch can lead to lost sales or unhappy travellers. From secure booking systems to smooth online payment processing and global team collaboration, we provide specialised IT support for travel agencies, tour operators, booking platforms, and hospitality providers across Melbourne.
Our services are built to enhance speed, security, and customer experience, so you can focus on delivering unforgettable travel experiences — while we take care of the tech.
What Our Travel & Tourism IT Services Cover
Tourism-Specific IT Solutions
From online booking engines to itinerary management platforms, our team ensures all your travel tools work seamlessly, stay updated, and deliver a smooth customer experience.
Data & Payment Protection
Protect customer details, payment transactions, and sensitive travel information with enterprise-grade cybersecurity, PCI DSS compliance, and fraud prevention measures.
24/7 Monitoring & Support
Your clients may be booking at midnight or checking in overseas — so our Melbourne-based support team is always available to resolve IT issues quickly, no matter the time zone.
Cloud Collaboration
Enable your sales teams, travel consultants, and back-office staff to work efficiently from anywhere with secure cloud storage, project management tools, and mobile device security.
Travel Software & App Support
We support key platforms such as Tramada, Amadeus, Sabre, Travelport, and Xero for travel accounting and CRM systems, ensuring they run smoothly without downtime.
Backup & Disaster Recovery
Your itineraries, booking records, and payment histories are too valuable to lose. We ensure they are backed up securely, encrypted, and recoverable in the event of cyberattacks, accidental deletion, or hardware failure.
How Our Travel & Tourism IT Process Works
1 Initial Travel IT Assessment
We review your current systems, booking platforms, data handling practices, and security setup to identify risks and opportunities for improvement.
2 Solution Planning
Our experts design tailored IT solutions — from hardware upgrades to network optimisation and travel platform integration — ensuring smooth operations.
3Staff Onboarding
We train your team on secure client data handling, efficient use of booking software, and best practices for online transactions.
4Ongoing Support & Optimisation
You get proactive maintenance, fast troubleshooting, and regular audits to ensure your technology stays secure, fast, and competitive.
6 Benefits of Our Travel & Tourism IT Services
1Customer Data & Payment Security
Safeguard traveller details, booking confirmations, and credit card transactions with advanced encryption, firewalls, and PCI-compliant systems.
2Faster Booking & Response Times
Optimised systems mean your team can process bookings, update itineraries, and respond to customer enquiries without frustrating delays.
3Global-Ready Solutions
Our IT setups ensure smooth communication across multiple locations and time zones — perfect for international operators and agents.
4Compliance Without Stress
Stay compliant with Australian privacy laws, payment security standards, and travel industry regulations without slowing down your sales process.
5Predictable IT Costs
Our fixed monthly pricing means no surprise expenses, helping you manage your IT budget confidently.
6Experts Who Understand Travel
We understand the tools, platforms, and challenges unique to the travel industry — and we speak your language, not just tech jargon.