Seamless, Customer-Focused IT Support for Hospitality and Retail Businesses
At ESHAN IT, we know the hospitality and retail industries run on fast, reliable technology. Whether it’s point-of-sale systems, inventory management, or guest Wi-Fi, a tech failure can disrupt sales and impact customer satisfaction. That’s why we deliver specialised IT services designed for cafes, restaurants, bars, shops, and retail chains across Melbourne.
Our solutions ensure your systems are secure, efficient, and tailored to help you deliver a smooth customer experience — while we handle the technology.
What Our Hospitality & Retail IT Services Cover
Industry-Specific IT Services
We specialise in managing your point-of-sale (POS) systems, inventory tracking, table management, customer loyalty programs, and e-commerce platforms — all designed to streamline daily operations for cafés, restaurants, bars, and retail stores.
Data Security & Compliance
Protect your customers’ payment details and personal information with PCI DSS-compliant payment processing and advanced cybersecurity tailored for hospitality and retail.
24/7 Monitoring & Support
Hospitality and retail are fast-paced environments that don’t stop after hours. Our Melbourne-based team monitors your POS terminals, networks, and servers around the clock, quickly resolving any technical issues before they disrupt your service or sales.
Secure Remote Access
Give your managers and supervisors secure remote access to sales data, inventory levels, and staff scheduling tools from anywhere. Using encrypted connections and mobile device management, we ensure your business stays connected and secure.
POS & Retail Software Support
We support industry-leading platforms as hospitality-specific management software. Our experts ensure these systems integrate smoothly with your payment gateways, inventory databases, and customer loyalty apps
Disaster Recovery & Backup
Avoid costly downtime and lost sales data with our robust backup solutions. We securely back up your transactional data, customer records, and digital assets daily.
How Our Transportation & Logistics IT Process Works
1 Technology & Payment System Review
We start by examining your existing POS devices, payment processing, inventory management, and guest Wi-Fi to spot vulnerabilities and areas.
2 IT Strategy Plan
Next, we develop tailored solutions — including hardware upgrades, software integrations, and network optimisations.
3Team Training
We train your staff on efficient POS usage, secure handling of customer payment data, and adherence to PCI DSS and privacy standards, empowering them
4Proactive Maintenance
Finally, we provide ongoing system monitoring, security audits, and performance tuning to minimise downtime and ensure your technology keeps pace.
6 Benefits of Our Hospitality & Retail IT Services
1Reliable Sales & Processing
Fast, secure POS and payment systems minimise downtime and reduce errors at checkout — keeping customers happy. This ensures smooth transactions even during peak hours, preventing long queues and lost sales.
2Better Customer Experience
Stable Wi-Fi, quick order management, and loyalty program support help you deliver seamless service every time. These technologies also enable personalised promotions and faster service that encourage repeat visits.
3Data Security & Compliance
We protect sensitive customer data and ensure compliance with PCI DSS and Australian privacy regulations. This helps you avoid costly fines and builds trust with your customers by keeping their information safe.
4Flexible Remote Management
Managers and staff can securely access sales and inventory systems anywhere, allowing for flexible work arrangements. This capability supports multi-location oversight and timely decision-making even when offsite.
5Scalable Solutions
Whether you operate a single café or a multi-location retail chain, our IT services grow with your business. We design systems that can easily adapt to increased transaction volumes and new technology integrations.
6Local Experts with Experience
Our Melbourne-based team understands hospitality and retail challenges, delivering relevant, jargon-free IT support. Being local means we can respond quickly and tailor solutions that work specifically for your type of business.