Fast, Reliable Tech Support for Australian Businesses
At ESHAN IT, we are dedicated to delivering reliable, forward-thinking IT solutions that empower businesses to operate efficiently and securely. Based in Melbourne, we specialise in everything from responsive IT support to fully managed services, cloud solutions, cybersecurity, and business continuity.
With years of industry experience, our team of certified professionals works closely with clients to understand their unique needs and develop tailored solutions that grow with them. Whether you're a small business or a larger organisation, we provide the technology foundation you need to thrive in a digital world.
Our IT Support Services Include (Not Limited)
Helpdesk & Remote Support
Get expert assistance when you need it — via phone, email, or remote desktop. We resolve most issues remotely to save you time and hassle.
On-Site Technical Support
For problems that require physical access, our technicians can visit your Melbourne location and handle hardware, networking, or complex troubleshooting.
Hardware & Software Troubleshooting
From slow laptops and frozen screens to software crashes and printer errors, we diagnose and fix it all.
Network & Internet Issues
We quickly resolve connectivity problems, router issues, and local network disruptions to get your team back online.
Virus & Malware Removal
If your system is infected, we’ll clean it, restore security, and help prevent future attacks with better protection tools.
User Setup & Device Configuration
Need a new employee set up or a new device configured? We’ll make sure everything is connected, secure, and ready to go.
What Makes Our IT Support Different?
Fast, Friendly Response
Our Melbourne-based team is responsive, friendly, and always just a call away — offering both remote and on-site assistance when you need it most. We pride ourselves on solving problems quickly without the jargon, so your team feels supported, not overwhelmed.
Secure Remote Access
We use secure, industry-standard tools to connect with your system remotely, ensuring your data stays safe at all times. Your privacy and system integrity are always protected — we treat your business like our own.
No Call Centres
You speak directly to a local technician — not a call centre or chatbot. We're Melbourne-based and available when you need us. This means faster resolutions, clear communication, and support from someone who truly understands your environment.
Fix + Educate Approach
We don’t just fix the issue — we help you understand what happened and how to prevent it. Knowledge is power, even in IT. Our goal is to build your team’s confidence, reducing future disruptions and tech-related stress.
Flexible Support Options
From once-off fixes to monthly support agreements, you get the support model that suits your business and budget. Whether you need help every day or just once in a while, we fit into your workflow — not the other way around.
Personalised
We take the time to understand your business, your team, and your workflows — so our support is tailored, not generic.
How Our IT Support Works
1 Reach Out
Our Melbourne-based team is responsive, friendly, and always just a call away — offering both remote and on-site assistance when you need it most.
2 Remote Diagnosis
If the issue requires hands-on attention, we’ll dispatch a technician to your Melbourne location, often within the same day.
3 On-Site Support (If Needed)
Our technicians connect with your system securely and begin troubleshooting immediately. Most issues are resolved on the first call.
4 Follow-Up & Prevention
Once fixed, we’ll explain the cause, provide future-proofing advice, and answer any questions so you’re confident moving forward.
6 Benefits of IT Support Services
1Instant Access to Technical Help
Get quick help when things go wrong — no more wasting hours trying to fix it yourself. Our support team resolves issues fast so you can stay focused on your business.
2Minimised Downtime
Avoid costly downtime with responsive, on-demand tech support. We solve problems before they escalate, keeping your team productive and connected.
3Enhanced Data Security
Protect your systems and data with expert-level security guidance. From email threats to suspicious software, we help you stay ahead of digital risks.
4Reduced Tech Stress for Staff
When employees can rely on dedicated support, they feel more confident using technology and waste less time dealing with frustrating problems.
5Better Use of Technology
Maximise the value of your existing technology with better setup, usage, and advice. We help you fine-tune your tools so everything works just as it should.
6Scalable Support as You Grow
Scale your IT support as your business grows — smoothly and without disruptions. Whether you're adding new users or locations, we’re ready when you are.